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FREQUENTLY ASKED QUESTIONS

Last Updated on Novamber 05, 2019

No, you can order without creating an account as a guest; however, creating an account makes you access your order history and helps you check out faster in the future. You only need to do it once through Facebook, Google, or just by providing your basic information that remains private and is not shared with third parties.

You only need to do it once by registering through facebook, google, or just by providing your basic information that remains private and is not shared with third parties.
You will just need to provide a username, email address and to create a password.

Creating an account is not a must, but it helps you review your order history, it will enable you to have a wishlist with all the gifts you like, and have a faster checkout process with future orders.

Choose, order and receive gifts or send them hassle free from more than 100 stores online with a click of a button.

Select the gift you want to order, choose the quantity you want and click add to cart. You can then continue shopping and choose to checkout whenever you are ready to place your order. At checkout, you will either login or choose to checkout as a guest. You will simply need to provide the billing and shipping details.

You can use your credit card online to pay for your order or choose the cash collection payment option.

Third party cash collection is also an option, where cash is collected from an address that’s different than that of the gift delivery address.

To use a coupon, you will need to enter the promo code in the designated box at order checkout page to see it reflect on the order total before you place your order.

Every gift delivery time depends on the product and store shipping terms.

Should you require faster delivery, same-day delivery, public holiday and weekend deliveries please call or WhatsApp +201221103868 (Sun- Thurs between 9:30 AM and 5:30 PM) or email [email protected] to confirm the possibility.

Thegiftery.com follows every partner store’s return & exchange policy.

  • Item must be unused and in original condition
  • Refund and Exchange can be done through TheGiftery.com only
    (additional shipping fees may apply – TheGiftery.com reserves the right to accept or reject the exchange according to the item condition).
  • Custom products are final and are not eligible for returns, exchanges, changes or alterations.

You can request the refund or the exchange by emailing [email protected] or by calling or Whatsapping +201221103868 (Sun-Thurs between 9:30 AM and 5:30 PM)

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Due to the current circumstances and some stores being shut, some orders might be delivered later than the stated shipping times! Thank you for bearing with us ❤
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